L2 Cloud Support Engineer [Platform Support]
Luxoft is looking to hire L2 Cloud Support Engineer for SaaS (FCI) product offering, aimed at financial services organizations. Level 2 team handles configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). They handle escalated issues that Level 1 support is not equipped to handle.
The matter of the project is to integrate and production client(s) in-house infrastructure/existing applications with fraud detection SaaS platform run by service provider hosted in the cloud.
Working with Level 1 support to identify problems raised by customers and advising on the solution
Monitoring and triage JIRA board, fielding support tickets as they come in
Investigating these tickets to establish whether the problem is caused by mis-configuration of the system, bad data or a bug in the code
Reproducing issues raised and troubleshooting with the development team when needed to escalate further
Identifying any data issues and resolving them through creation and execution of similar scenarios
Collaborating with the development team (L3) by providing any support they require for fixing issues
Updating FAQs and documentation so team members can try to fix problems themselves
Set up new users' accounts in the Software when requested and provide necessary permissions
Analysing issues to spot common trends and underlying problems
Deploy, automate, maintain and manage IBM (or AWS) cloud based system, to ensure the availability, performance, scalability and security of our systems
Build automated deployments using configuration management technology
Troubleshoot and resolve errors in the existing information systems
Recommend solutions for enhancing performance by identifying the most practical alternative solutions and assisting with modifications
Must have Cloud (IBM, AWS etc) support experience (ideally 3+ years)
Hands on experience in supporting Cloud environment and service improvements.
Knowledge of automation practices (DevOps).
Knowledge of ITIL best practices.
Managing production infrastructure with various tools
IT Industry qualifications from major vendors
Experience with support stack and ticket workflows (ticketing systems like Jira Service Manager or Service Now or equivalent, CMDB systems, alerting systems, wiki systems like confluence, etc)
Experience with production and support stack. Ours is made of Grafana, Kibana, Elastic Search
Experience with monitoring.
Cloud experience, ideally public clouds, like IBM Public Cloud or AWS
Experience handling virtualization, containers, dockers, micro-services based architecture,
Experience with network concepts (VPN, IP routing, NAT, load balancing, proxy and reverse proxy, etc)
Able to manipulate SQL and no-SQL databases and indexation systems (e.g. Elastic Search).
Ability to understand complex scripts in python and to write simple ones
Ability to understand scripts and environments made using automation technologies (Terraform, Ansible, etc)
Familiar with CI/CD tools like: Jenkins, CircleCI, Bitbucket pipeline, or similar.
Cloud relevant certifications.
Ability to become part of a global distributed team. Ability to align to a global and common vision.
Quality-oriented. Careful not to break anything used in production. Careful not to break other's contributions.
Team player. Ability to contribute in an autonomous way. Pro-active, problem solver. Respectful of other's contributions.
Fluent in English.
Keen to work in an Agile environment.
Keen to participate to on-duty shifts.
NICE TO HAVE
CAREER AND PROFESSIONAL DEVELOPMENT
Luxoft Training Center
Access to e-learning Library
Individual development plans
Long-term cooperation with possibility to gain experience in different projects and technologies
A significant number of professional communities (Agile Community, Tech Community, Business Analysis Community, etc.)
Group Life Insurance
Private healthcare insurance – LuxMed. Unlimited access to specialist consultations with Dental Care included
Medical costs reimbursement for employees (up to certain amount per quarter)
Benefit Program - Cafeteria and Multisport Card
Various communities (sport, recreation activities, trips, board games, cultural and educational activities)
Discounts program for employees – BeLux (banking offer, car leasing offer and cafeteria program discount)
Convenient locations in a modern offices with game rooms
Multinational projects for clients all over the world
Data aktualizacji: 2022-01-19
Rodzaj umowy: Na czas nieokreślony
Rodzaj pracy: Pełny etat
Minimalne doświadczenie: Bez doświadczenia
Wykształcenie: Bez wykształcenia
Ilość wakatów: 1
|Nazwa firmy:||Luxoft Poland Sp. z o.o.|
|Nazwa stanowiska:||L2 Cloud Support Engineer [Platform Support]|
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Nr ogłoszenia: 474292
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